SMB IT Support Packages

This IT Support Service agreement package example gives the client unlimited Support
service calls with a response via telephone and/or remotely.
This package will suit a small business with 5 machines or less.

What’s included?

  • Up to 5 machines (pc / Mac)
  • 1 windows server
  • Unlimited telephone and remote support
  • Proactive monitoring
  • Network / Internet support
  • 15-minute response for Priority 1 issues
  • 60-minute response for Priority 2 issues
  • 4 free visits in year

This IT Support Service agreement package example gives the client unlimited Support
service calls with a response via telephone and/or remotely. If the issue cannot be resolved
and engineer will attend the site at no extra cost.
This package will suit a small business that has a high dependency on its IT.

What’s included?

  • Unlimited telephone and remote support
  • Unlimited onsite support
  • Proactive monitoring
  • Network / Internet support
  • 15-minute response for Priority 1 issues
  • 60-minute response for Priority 2 issues

Pay as you go

  • Businesses of all sizes that need some expert one-off technical help
  • In-house IT departments that require assistance with a project
  • Overseas headquartered companies with local bases
  • IT businesses
  • AV businesses
  • Event management businesses
  • Home Users



Telephone support charges

Client Type 1st ¼ hour Additional ¼ hour

Businesses  £14.00 £10.00
Charities     £12.00 £8.00

Remote support charges

Client Type 1st ¼ hour Additional ¼ hour

Businesses   £16.00 £12.00
Charities      £12.00 £8.00

Site visit charges

Client type 1st hour on-site Additional hours on-site

Businesses     £75.00 £65.00
Charities       £55.00 £45.00

Log a Support Ticket